Responsible Gaming at razabazi

razabazi believes that responsible gambling is not an optional add-on — it is a core part of how we operate. We understand that while the vast majority of our players in Bangladesh enjoy betting on cricket, BPL matches, live casino games, and slots purely for entertainment, a small number of individuals may develop patterns of play that become harmful over time.

Our responsible gaming programme is built around three principles: prevention, early intervention, and ongoing support. We invest in tools that allow players to set meaningful limits before problems arise, we monitor account behaviour for warning signs, and we provide immediate access to support for anyone who feels their gambling has become a problem.

We are committed to never targeting vulnerable players with promotional materials and to never encouraging a player to chase losses or increase stakes beyond their stated limits. razabazi will always prioritise the long-term wellbeing of our players over short-term revenue.

razabazi operates a strict minimum age policy. No person under the age of 18 is permitted to open a player account, make a deposit, place a bet, or access any real-money game on our platform. This applies to all players accessing razabazi from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and all other locations across Bangladesh.

How We Verify Age

• During registration, all players must confirm they are 18 years of age or older by checking a declaration box.
• Before a first withdrawal is processed, players must submit a valid Bangladesh National Identity Card (NID) or passport for KYC verification. Age is confirmed from the date of birth on the submitted document.
• Where an account is flagged as potentially belonging to a minor, razabazi will immediately suspend the account pending manual verification and will reverse any deposits made.
• razabazi recommends that parents and guardians in Bangladesh use parental control software to restrict access to online gambling platforms on devices used by children. Standard content filtering tools available for Android and iOS devices can be configured to block gambling sites.

If you become aware of a minor who has gained access to a razabazi account, please contact our support team immediately via live chat so we can act without delay.

razabazi provides a suite of practical tools that put you in direct control of your gambling activity. All tools are accessible by contacting our 24/7 live chat support team. Changes that reduce your access (lower deposit limits, shorter session times, account suspension) take effect immediately. Changes that increase your access are subject to a mandatory 72-hour cooling-off period.

Self-exclusion is a formal request to razabazi to prevent you from accessing your account for a fixed period or permanently. It is the strongest player-protection tool we offer and is designed for players who feel their gambling is causing serious harm to themselves or those around them.

Available Self-Exclusion Periods

• 30 days — a short-term break if you feel your gambling is becoming too frequent.
• 90 days — a medium-term exclusion to break habitual patterns.
• 6 months — a longer exclusion period recommended when gambling is causing financial or personal difficulties.
• 1 year — a serious commitment to stopping gambling for an extended period.
• Permanent / Lifetime — permanent closure of your razabazi account with no option to reopen.

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in, deposit, or place bets for the duration of the exclusion.
• All pending bonus offers and promotional communications are cancelled and will not resume until your exclusion ends (if a temporary period was chosen).
• Any account balance remaining at the time of self-exclusion will be refunded to your registered bKash, Nagad, or Rocket account upon request.
• After a temporary self-exclusion period ends, your account will only be reactivated after you contact support and complete a 7-day reactivation cooling period — this is a deliberate step to ensure the exclusion was used effectively.
• Permanent exclusion is irreversible. Once applied, your razabazi account cannot be reactivated under any circumstances.

To request self-exclusion, contact razabazi live chat support at any time of day or night. Our team will process your request immediately and confirm exclusion by email within 1 hour of your request.

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. The following warning signs are recognised indicators that gambling may be becoming harmful. If you recognise several of these signs in yourself or someone you know, please take action — either using the tools on this page or reaching out to support.

Even if you do not currently experience any of the warning signs above, following these practical guidelines will help ensure that your time on razabazi stays enjoyable and under control at all times.

• Set a budget before you start. Decide in advance the maximum amount you are comfortable spending — in Bangladeshi Taka — and treat it as the cost of entertainment, not an investment you expect to recover.
• Never chase losses. Losing streaks are a normal part of gambling. The decision to bet more in order to recover losses leads to bigger losses in the vast majority of cases. If you have reached your budget, stop for the session.
• Set a time limit. Decide how long you will play before you start. Use razabazi's session time reminder tool to enforce this limit automatically.
• Balance gambling with other activities. Gambling should be one of several leisure activities in your life, not the primary one. Maintaining balance with family time, sports, social activities, and hobbies in cities like Dhaka, Chittagong, or Sylhet helps keep gambling in perspective.
• Do not gamble when emotional or stressed. Avoid logging in to razabazi after a stressful day, an argument, or a major personal setback. Emotional states impair decision-making and increase the risk of impulsive, high-stake betting.
• Do not gamble under the influence of alcohol or substances. Impaired judgement leads to poor betting decisions and loss of spending control.
• Take regular breaks. Stand up, step away from the screen, and reset between sessions. Even short physical breaks improve decision-making quality during longer play sessions.
• Keep track of your spending. Periodically review your razabazi transaction history via the Wallet section to understand your true spending patterns over the past 30 days.

If you believe that gambling is causing harm to you or someone you care about, please do not hesitate to reach out. razabazi's support team is available 24/7 and will handle all responsible gaming enquiries with complete confidentiality. There is no judgment — our team is here to help.

You can also seek independent, professional support. While we are not able to link to external organisations from this page, we encourage players across Bangladesh to speak with a trusted doctor, counsellor, or community support worker if gambling-related stress is affecting their mental health or family life. Discussing the issue openly with someone you trust is always a positive first step.

Remember: requesting self-exclusion, a time-out, or a deposit limit reduction is a sign of strength and self-awareness — not weakness. These tools exist precisely so that players who need them can use them quickly and without barriers.